At Tilki AI ("Application" or "We"), we place the highest importance on the privacy of our users ("You", "User") and the protection of their personal data. This Privacy Policy explains how your personal data is collected, processed, shared, and protected when you download and use the Application, in accordance with standard personal data protection laws.
By using our services, you accept the practices outlined in this Privacy Policy.
1. Data We Collect and Collection Methods
To provide you with an uninterrupted and personalized educational experience, we collect the following categories of data:
- Account and Profile Information: Basic authentication information such as the email address and password you provide when registering for the application.
- Content and Interaction Data: Question photos, texts, and documents you upload or scan into the application to be solved by artificial intelligence during your exam preparation process.
- Device Permissions (Camera, Gallery, and Storage): Permission is requested to access your camera, photo gallery, and device storage so you can take photos of unsolved questions or transfer images/documents from your device to the application. This access is entirely under your control; it is used only to transfer selected content to the app, and other personal files on your device are strictly not accessed.
- Payment and Subscription Information: All your financial transactions and purchases are made directly through Apple (App Store) or Google (Play Store). Sensitive financial data like credit cards are neither seen nor stored by us. Anonymized purchase status data is processed via the RevenueCat infrastructure solely to verify if your subscription is active and to offer you appropriate premium features.
- Usage and Device Data: To measure application performance and fix bugs; device model, operating system version, in-app navigation patterns, and crash logs may be automatically collected.
2. Purposes of Using Data
The data we collect is used entirely to provide you with better educational support and optimize our services in the following cases:
- To analyze the questions you upload with AI algorithms, provide solutions, and give general advice regarding your exam preparation via the "Tilki Coach" feature.
- To create, manage, and secure your user account.
- Service and Plan Management: Managing your rights under the auto-assigned "Guest Tilki" (free) plan upon registration and premium subscription plans; smooth tracking of billing and approval processes for paid subscriptions (via app stores).
- To enhance app performance, improve the interface, and detect and resolve technical errors.
- To fulfill our legal obligations and resolve potential disputes.
3. Data Sharing and Third Parties
Your personal data is never sold to third parties for advertising or marketing purposes. However, for the Application to perform its core functions, your data may be shared only with reliable infrastructure providers holding high security standards:
- AI Service Providers: To solve questions and generate advice, the content you upload may be transmitted encrypted to cloud-based AI services. This data is not used for training third-party AI models.
- Subscription Management: The RevenueCat infrastructure is used for subscription status verification and management.
- Analytics and Crash Reporting: Reliable analytics services may be used to detect in-app errors and improve the user experience.
- Legal Obligations: Data sharing may occur in line with valid legal requests from authorized official institutions.
4. Data Security and Retention Periods
Your data hosted in our systems is protected against unauthorized access, alteration, or destruction using industry-standard encryption methods (during data transfer and at rest).
Your data is kept in our systems as long as we continue to provide you with our service or for legally required retention periods. In case you delete your account, your personal data is disposed of securely; however, your remaining usage rights, question limits, and video solution rights from your subscription continue to be stored in our system tied to the respective account. After deleting your account, it is not possible to refund these rights or transfer them to another account. These rights remain valid for use only if the system is accessed again via the same user account (within legal retention periods).
5. User Rights
Our users have full control over their own data. You have the following rights:
- To learn whether your personal data is processed and for what purpose it is used.
- To request the correction of your incomplete or inaccurately processed data.
- To request the complete deletion of your data and account via the "Delete My Account" option within the application or by contacting us.
- To learn whether your data has been transferred to third parties.
You can contact us at any time to exercise these rights or get information about our data policy.
6. Children's Privacy
Tilki AI is a platform primarily aimed at students preparing for major exams. Due to the nature of our application, we do not aim to serve users under the age of 13 directly. If we notice that a user under 13 has provided us with personal data without parental consent, we securely delete this information from our systems.
7. Policy Updates
We may occasionally update this Privacy Policy in parallel with changes in our services, legal regulations, or technological infrastructure. In case of significant changes, you will be informed in advance via in-app notifications or email.
8. Contact
For any questions, feedback, or legal rights requests regarding this Privacy Policy, you can reach us via the following channel: tilkiai.official@gmail.com
9. Account & Data Deletion Rights
Our users have full control over their personal data. You can request the permanent deletion of your account and all associated data (question history, profile info, email, etc.) through these methods:
- From Within the App: You can perform the deletion instantly by following User Profile > Delete My Account within the Tilki AI application.
- Via Web Form: If you do not have access to the app, you can fill out the following form to have your data deleted: Account Deletion Form
- Email: tilkiai.official@gmail.com